Responding to maintenance requests is essential to keeping your property in good condition while meeting the needs of your tenants. Even minor repairs should be handled quickly, before they become bigger problems.
Someone should always be on hand for maintenance emergencies. If a water pipe bursts in the middle of the night, the faster it’s fixed the less damage to your property.
Routine repair requests should be documented in writing or on the web. Respond to these quickly and keep a history of what’s been done unit by unit.
Keep a list of reliable, high-quality vendors. You get better and faster service from professionals you already have a relationship with.